Access & Purchase Help
Let’s get you back to learning.
Use this page when you cannot sign in, cannot locate a purchase, need help opening your Welcome Kit, or have a question about membership access or billing.
Quick actions
Start with the fastest solution.
Most access issues can be resolved through your account, password-reset page, or purchased-products area.
Sign in to your account
Open your CodeBestie account to view your membership, account details, and available resources.
Go to My AccountReset your password
Use the password-reset page when you cannot remember your password or your current password is not being accepted.
Reset PasswordFind purchased products
Check your purchased-products area using the same email address that was entered during checkout.
View Purchased ProductsTroubleshooting guide
Choose the issue that matches what happened.
Work through the recommended steps before sending a support request. This helps us resolve your issue more efficiently.
Skip to Contact Support- Confirm that you are using the email address connected to your CodeBestie account or purchase.
- Check for typing errors and confirm that Caps Lock is off.
- Use the Reset Password page to request a new password.
- Check your spam or junk folder for the password-reset email.
- Try again in a private or Incognito browser window.
- Sign in using the same email address entered during checkout.
- Open My Purchased Products and review the available items.
- Check your email for the original order confirmation or access message.
- Confirm that your payment completed successfully and was not reversed or declined.
- Contact support with the purchase date and order number when available.
- Refresh the page and confirm that you are signed in.
- Try Google Chrome, Safari, Microsoft Edge, or Firefox.
- Disable any browser extension that may block downloads or pop-up windows.
- Clear the browser cache or try a private browsing window.
- Send support the page name, page URL, device, browser, and exact error message.
Review your account and order information before contacting support. Include the product or membership name, transaction date, and the email address connected to the purchase.
Do not send a complete payment-card number. Refund eligibility and subscription terms are governed by the current Refund and Returns Policy.
Access may be connected to the email address used during checkout rather than the email currently used to sign in. Search all of your inboxes for the original CodeBestie order confirmation.
When contacting support, provide both email addresses and the approximate purchase date. Never include your password.
Still need assistance?
Send us the details we need to help.
A complete support request helps us understand the issue without unnecessary back-and-forth.
- The email address connected to your account or purchase
- The product, membership, course, or page involved
- What you were trying to do and what happened instead
- The exact error message, device, and browser used
- An order number or approximate transaction date, if applicable